How Nairobi Singles' Moderation Team Actually Works
"Reports are reviewed" is easy to say and hard to trust without detail. Here's what genuinely happens after you report a profile, match, or conversation.
Every report reaches a real person
There's no automated system quietly closing reports without a human ever seeing them. Every report you submit — with the reason and any details you add — goes into a queue a real moderator reviews.
Action taken is recorded, not silent
When a moderator takes action on a report — a warning, a suspension, a permanent removal — that decision is logged in an internal audit trail, tied to the moderator who made it. This exists so moderation decisions are traceable and accountable, not arbitrary.
You won't always see the outcome, and that's deliberate
For privacy reasons, we generally don't share the specifics of what happened to someone else's account after a report — but the review genuinely happens whether or not you hear back about it.
Serious violations don't wait in a queue
Reports involving clear safety risks — threats, underage users, fraud in progress — are prioritised rather than handled in strict submission order. The goal is to act fastest exactly where it matters most.
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